Privacy This document discloses the privacy practices for Voice Concierge, a product of Gate42 s.r.l. developed in collaboration with heyvoice Inc. By using the Services offered by Voice Concierge, you’re acknowledging you have agreed to our Term of Use and that you have read and understood this Privacy Policy.

Changes to This Policy

Changes to This Policy We may update this Policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the Site or by sending you an email. New versions of this Policy will never apply retroactively — we’ll tell you the exact date they go into effect. If you keep using the Voice Concierge after a change, that means you accept this Policy.

What We Collect and Receive

In order for you to create an account on Voice Concierge and use our Services, we need to collect and process certain information. Depending on your use of the Services, that may include:

  • Information you provide by completing forms on Voice Concierge – your name, your company name, email and postal addresses, telephone number, country of residence, login, and password details. We may ask for this information if you register as a user of the Services, subscribe to communication we offer, upload or submit content through our portal, or if you contact us;
  •  Details of any requests or transactions you make through the Services.
  • Information about your activity on and interaction with Voice Concierge, such as your IP address, the type of device or browser you use, and your actions on the Sites;
  • Information about the ways people visit and interact with our Sites, in the form of traffic analytics.
  • Communications you send to us (for example, when you ask for support, send us questions or comments, or report a problem);
  • Information that you submit on or to Voice Concierge in the form of comments, contributions to discussions, or messages to other users.
  • The email address associated with your Amazon or Google account that you use to enable the Voice Concierge Services at your properties.

You may decline to provide us with your information. However, this will limit your ability to register for an account or use our Services. We store your email to login and create custom vocal content for your property. We will not sell or rent this information to anyone.

How We Use This Information

We use the information we collect for the following purposes:

  • To keep your account secure and protect our Services (including to verify the identities of creators and prevent fraud and abuse);
  • To enable us to provide you with our Services, and to improve and promote our Services;
  • To create and administer your account, contact you, and customize your experience on Voice Concierge platform.
  • To track and analyze use of the Services so that we can improve how Voice Concierge is performing and provide users with the best experience possible.
How This Information Is Shared

Information that’s shared publicly The only circumstance in which your information would be shared publicly is associated with user testimonials, reviews or comments. This information is generally shared anonymously, however we may ask for your permission to use your name. In those circumstances, your name is the only personal information shared, with your consent. Information that isn’t shared publicly The following data will not be publicly displayed or revealed to other users:

  • Any payment information you provide;
  • Your password details;
  • Your IP address;
  • Your phone number;
  • Your address;
  • The name of your business;
  • The property address(es) where you use the voice concierge;
  • Communications you send to us (for example, when you ask for support, send us questions or comments, or report a problem).

Information that’s shared with trusted third-party services We may share your information with certain trusted third-party services to help us provide, improve, promote, or protect Voice Concierge Services (like when we partner with payment processors, or use services that help us manage our ads on other sites). When we share data with third-party services that support our delivery of the Voice Concierge Services, we require that they use your information only for the purposes we’ve authorized, and that they protect your personal information at least to the same standards we do. We may also share information that’s aggregated and anonymized in a way that it doesn’t directly identify you.

Information that’s shared to protect Voice Concierge and comply with the law We do reserve the right to disclose personal information when we believe that doing so is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, or to protect Gate42 s.r.l. and heyvoice, inc legal rights, property, or the safety of Gate42 s.r.l., heyvoice, inc and their employees, users, or others.

Links to other websites and services Our Site may include links to other websites or services whose privacy practices may differ from Voice Concierge. When you use a link to an external site or service, the privacy policy and data processing disclosures for that site or service governs.


We will retain your information as long as your account is active, as necessary to provide you with the Services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Gate42 s.r.l. or heyvoice, inc legal rights. We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Site, improve our Services or comply with legal obligations for a maximum of eight years.


We take security seriously, and the security of your personal data is important to us. We follow industry-standard practices to protect the data we collect and maintain, including using Transport Layer Security (TLS) to encrypt information as it travels over the internet. No method of transmission over the internet or electronic storage is completely secure, so Gate42 s.r.l. and heyvoice, inc cannot guarantee its absolute security. Your account information is protected by a password, which you should choose carefully and keep secure. We encourage the responsible disclosure of vulnerabilities of our Services by emailing or

Coookies and other technologies

What they are Cookies are small data files that are issued to your device when you visit a website and that store information about your use of a service. Pixel tags (which are also called clear GIFs, web beacons, or pixels) are little snippets of code or tiny images embedded on websites and in email that help us learn how you interact with our site and emails. Why we use them Gate42 s.r.l. and heyvoice, inc uses cookies and these other technologies to help recognize you as a repeat visitor and, to improve the quality of our Services. How they work When you visit Voice Concierge site, our web server sends a cookie to your device, which allows us to recognize your device (but not the specific person using it). By associating the identification numbers in the cookies with other account information when, for example, you log in to our Services, we know that the cookie information relates to your user account. Similarly, pixel tags on Voice Concierge and in email communications help us identify how your device is being used to interact with Voice Concierge content. Some of the tags and cookies used by our Services are served by us, and some are served by trusted partners who are delivering services on our behalf. You can control certain cookies Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. Blocking or deleting cookies may prevent you from using most of our Services. To find out more about how to enable, disable, or delete cookies from your web browser, please visit To control flash cookies, which may be used on certain websites from time to time, you can go here Why? Because flash cookies cannot be controlled through your browser settings. Our Do Not Track Policy Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop. Certain options you select are browser- and device-specific.

Your Rights

Users residing in certain countries, including the EU, are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights include the ability to access, correct, and request deletion of your personal information. You can request a copy of your personal data from Voice Concierge, or modify or delete personal information that you have provided to us by contacting us at . We may retain certain information as required by law or as necessary for our legitimate business purposes.

Terms and use conditions

When you register as user on our platform you agree with our Terms of Use and our Privacy Policy. Our service is provided to guests through a vocal assistant based on an Amazon Alexa skill or a Google Home action. Gate42 s.r.l. and heyvoice, inc are not responsible for the contents that vocal assistants can deliver to the guests. Every property manager are responsible for the media contents that they insert, modify and cancel on their private control page. Every copyright issue on property contents is not assignable to Gate42 s.r.l. o ad heyvoice, inc. Every user choose a password during registration phase. Every user is responsible of manteining his/her credentials in safe place and to do not reveal them to not authorized persons. Gate42 s.r.l. and heyvoice, inc are not responsible of the usage that guests could made of the vocal assistants. Gate42 s.r.l. and heyvoice, inc are not responsible for devices malfunctions. You may opt out of using Voice Concierge and / or Gate42 s.r.l. ‘s Amazon Skill or Google Action at any time. Just disable the skill you are using to talk to Voice Concierge on Amazon’s Alexa app, or unlink Voice Concierge Action on your Google Home account.


People under 18 (or the legal age in your jurisdiction) are not permitted to use Voice Concierge on their own. Voice Concierge does not knowingly collect any personal information from children under the age of 13 and children under 18 are not permitted to register for an account or use our Services. If you feel that we are not abiding by this privacy policy, you should contact us immediately via email to

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