This document describes how Voice Concierge, a product of Gate42 s.r.l. developed in collaboration with heyvoice Inc, manages privacy. By using the services offered by Voice Concierge, you acknowledge that you have agreed to our Terms of Use and that you have read and understand this Privacy Policy.

Changes to 'Disclosure: 
It is possible that the policy will be updated over time. If so, we will notify you of any material changes by updating the notice on the Site or by sending you an email with the changes. New versions of the policy do not apply retroactively: we will notify you at the time of the change of the exact date when they will go into effect.
If you continue to use Voice Concierge after a change, it means that you accept this new version of the Privacy Policy.

Data Management: 
In order to create an account on Voice Concierge and use our Services, we must collect and process certain information. Depending on your use of the Services, that may include:

• Information provided by filling out forms on Voice Concierge: name, company name, email and mailing address, phone number, country of residence, login information, and password. We may ask for this information if you register as a user of the Services, subscribe to communications we offer, upload or submit content through our portal, or contact us;
• Details of any requests or transactions made through the Services.
• Information about your activity and interaction with Voice Concierge, such as your IP address, the type of device or browser you use, and your actions on the Sites;
• Information about the ways in which people visit and interact with our Sites, in the form of traffic analysis.
• Communications you send us (e.g., when you ask for support, send us questions or comments, or report a problem);
• Information sent on or to the Voice Concierge in the form of comments, contributions to discussions, or messages to other users.
• The email address associated with your Amazon or Google account that you use to enable voice concierge services in your properties.

You may decline to provide us with your information. However, this will limit your ability to register for an account or use our Services. We will store your e-mail to access and create customized voice content for your accommodation.
We will not sell or rent this information to anyone.

How We Will Use the Information: 
We will collect data for the following purposes:

• To protect your account and protect our Services (including the ability to verify the identities of content creators and prevent fraud and abuse);
• To enable us to provide our Services to you and to improve and promote our Services;
• To create and administer your account, contact you and personalize your experience on the Voice Concierge platform.
• Track and analyze the use of the Services so that we can improve the performance of Voice Concierge and provide users with the best possible experience.

Information sharing: 
Publicly shared information:
The only circumstance in which your information might be shared publicly is associated with user testimonials, reviews, or comments. This information is generally shared anonymously, however we may ask your permission to use your name. In such circumstances, your name is the only personal information shared, with your consent.
Information not shared publicly:
The following data will not be displayed or publicly disclosed to other users:

• Details of your password;
• Your IP address;
• Your phone number;
• Your address;
• Your company name;
• Addresses of facilities where voice concierge is used;
• Communications you send us (e.g., when you ask for support, send us questions or comments, or report a problem).
• Any payment information provided by the user;

Information shared with trusted third-party services:

We may share your information with certain trusted third-party services to help us provide, improve, promote, or protect Voice Concierge Services (such as when we partner with payment platforms or use services that help us manage our ads on other sites). When we share data with third-party services that support the Voice Concierge Services proposition, we require that they use your information only for the purposes we have authorized and that they protect your personal information to at least the same standards as we do . We may also share information that is aggregated and anonymized so that it does not directly identify you.

Information Shared to Protect Voice Concierge and Comply with the Law
We reserve the right to disclose personal information when we believe it is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, or to protect the legal rights, property, or safety of Gate42 s.r.l. and heyvoice, inc and their employees, users, or others.

Links to Other Websites and Services
Our site may include links to other websites or services whose privacy practices may differ from Voice Concierge. When you use a link to an external site or service, the privacy and data processing policies for that site or service apply.

Information retention:

We will retain your information as long as your account is active, as necessary to provide you with the Services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set forth in this Policy and to the extent necessary to fulfill our legal obligations, resolve disputes, enforce our agreements, and protect Gate42 s.r.l. or heyvoice, inc and its legal rights.
We also collect and maintain aggregate, anonymous or pseudonymized information that we may retain indefinitely to protect the security of our site, improve our services or comply with our legal obligations for up to eight years.

Security

We take security seriously, and the security of your personal information is important to us. We follow industry standard practices to protect the data we collect and store, including the use of Transport Layer Security (TLS) to encrypt information as it travels over the Internet. No method of transmission over the Internet or electronic storage is completely secure, so Gate42 Ltd. and heyvoice, inc cannot guarantee absolute security. Your account information is protected by a password, which you should choose carefully and keep safe.
We encourage responsible disclosure of vulnerabilities in our Services by sending an e-mail to info@gate42.it o info@heyvoice.io 

Cookies and other technologies:  

What are
Cookies are small files that are saved on your device when you visit a Web site and store information about your use of a service. Pixel tags (also called GIFs, web beacons, or transparent pixels) are small snippets of code or tiny images embedded in Web sites and emails that help us learn how you interact with our site and emails.

Why we use them
Gate42 s.r.l. and heyvoice, inc use cookies and these other technologies to help us recognize you as a repeat visitor and to improve the quality of our Services.

How they work
When you visit the Voice Concierge site, our web server sends a cookie to your device, which allows us to recognize your device (but not the specific person using it). By associating the identification numbers in cookies with other account information when, for example, you access our Services, we know that the cookie information relates to your user account. Similarly, pixel tags on Voice Concierge and in email communications help us identify how your device is used to interact with Voice Concierge content. Some of the tags and cookies used by our Services are offered by us and some are provided by trusted partners who provide services on our behalf.

You can control certain cookies
Your browser may give you the ability to control cookies. Some browsers may be set to reject browser cookies. Blocking or deleting cookies may prevent you from using our Services. For more information on how to enable, disable, or delete cookies from your Web browser, please visit http://www.allaboutcookies.org/. To control flash cookies, which may be used from time to time on certain Web sites, you can visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.

Our Do Not Track Policy
Some browsers have "do not track" features that allow you to tell a Web site not to track you. These features are not all uniform. We do not currently respond to these signals. If you block cookies, some features of our sites may not work. If you block or reject cookies, not all tracking described here will stop.
Some options you select are browser and device specific.

Your rights:

Users who reside in certain countries, including the EU, are granted certain rights regarding their personal information. Except where an exception or exemption applies, these rights include the ability to access, correct, and request deletion of personal information.
You may request a copy of your personal information from Voice Concierge or change or delete the personal information you have provided to us by contacting us at gate42srl@gmail.com. We may retain certain information as required by law or as necessary for our legitimate business purposes. 

Terms and Conditions of Use:

When you register as a user on our platform, you agree to our Terms of Use and Privacy Policy. Our service is provided to guests via a voice assistant based on an Amazon Alexa skill or a Google Home action. Gate42 s.r.l. and heyvoice, inc are not responsible for the content that voice assistants may provide to guests.
Each accommodation manager is responsible for the media content they place, edit, and delete on their own control page on our platform.
Any copyright issues with proprietary content are not attributable to Gate42 ltd. or heyvoice, inc.
Each user chooses a password during the registration process. Each user is responsible for keeping his or her credentials in a safe place and not revealing them to unauthorized persons.
Gate42 s.r.l. and heyvoice, inc are not responsible for the use that guests might make of voice assistants.
Gate42 s.r.l. and heyvoice, inc are not responsible for device malfunctions.
You can choose not to use Voice Concierge and/or Gate42 s.r.l. Amazon Skill or Google Action at any time. Simply turn off the skill you are using to talk to Voice Concierge on the Amazon Alexa app or disconnect the Voice Concierge action on your Google Home account.

Children:

Persons under the age of 18 (or the legal age in their jurisdiction) are not permitted to use Voice Concierge on their own. Voice Concierge does not knowingly collect any personal information from children under 13, and children under 18 are not permitted to register for an account or use our Services.
If you feel that we are not abiding by this privacy policy, please contact us immediately by email at gate42srl@gmail.com

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